VIC : (03) 9088 0287
QLD : (07) 3180 2300
(personal/personnel) officer made a habit of losing his
(patience/patients) when meetings didn’t proceed as
(preferable/preferential) consideration is given to those who have held office in the
Telephone inquiries should be dealt with clearly with the exact nature of the enquiry, the time, and return contact information recorded. Customer satisfaction may result if information regarding the products and services is given. These include security at special events, general crowd control, security within a shop and site monitoring.
Advertising and websites can instigate inquiries, and should be well presented, with details of the services available. Telephone inquiries may sometimes be best resolved by sending the person some information via email or post.
What 2 pieces of information that should be recorded with every telephone enquiry?
State 2 services offered?
What can instigate inquiries?
How may telephone enquiries be best resolved?
A. Subtraction (with NO calculator)
B. Subtraction of Percentages (with NO calculator)
C. Addition (with No calculator)
What is the Date of Expiry?
When is it Effective From?
Date of Birth?
What is the Licence Number?
Where was it issued?
Executive Security Training Pty Ltd Trading as Sherwood Institute of Australia
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